We Are Committed to Protecting Your Privacy
Ac55's Privacy Policy is built on 6 core principles — each designed with your protection in mind.
Encrypted Data Transfer
Every transaction and data exchange is protected with 256-bit SSL encryption, ensuring no third party can read your information.
Secure Data Storage
Your data is stored on secure servers and can only be accessed by authorized personnel for specific purposes.
Not for Sale to Third Parties
Ac55 never sells, rents, or transfers your personal data to third parties for commercial purposes.
You Are in Control
You can view, correct, or request deletion of your data at any time — it is your right.
Suspicious Access Prevention
Unusual login attempts or access are automatically detected and your account is secured immediately.
Clear Policies in Bengali
All policies are written in plain Bengali so every user in Bangladesh has a clear understanding of their rights and responsibilities.
Introduction
Welcome to the ac55 platform. This Privacy Policy ("Policy") explains how ac55 collects, uses, stores, and protects your personal data. By using our website or mobile app, you are considered to have agreed to this Privacy Policy.
We believe transparency is the foundation of a healthy relationship. That is why ac55's Privacy Policy is written in plain language — not buried in legal complexity, but crafted so you can truly understand what happens to your data.
Please Note: If this Privacy Policy is updated, you will be notified via your registered mobile number or through an app notification. Continued use of the platform after any changes will be considered acceptance of the updated policy.
What Data We Collect
Under ac55's Privacy Policy, we only collect data that is genuinely necessary to provide our platform's services. The types of data collected and their purposes are detailed below:
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity-Related | Name, date of birth, NID number | Age & Identity Verification |
| Contact Information | Mobile Number, Email | Account Verification & Notifications |
| Financial Information | BKash/Nagad number, transaction history | Payment Processing |
| Device Information | IP address, browser, OS | Security & Fraud Prevention |
| Usage Data | Game history, betting patterns | Responsible Gaming Monitoring |
| Cookies & Tracking | Session Cookies, Preferences | Improving User Experience |
Important: We never collect data unnecessarily. Every piece of data has a specific purpose, and once that purpose is fulfilled, the data is deleted within a defined timeframe.
How Your Information Is Used
Ac55 uses your data only for specific, legitimate purposes. The primary use cases are clearly outlined below:
- Account Management: Used to create your profile, ensure login security, and complete the account verification process.
- Payment Processing: Used to verify financial details and process transactions to confirm deposits and withdrawals.
- Customer Support: Our support team may access your data to a limited extent in order to resolve your complaints or queries.
- Security & Fraud Prevention: To detect unusual activity and keep your account secure.
- Responsible Gaming: Identifying excessive gaming patterns and providing appropriate support.
- Legal Obligations: Certain data is retained to meet regulatory requirements.
- Promotional Communications: To inform you about bonuses and offers, with your consent.
Your Preferences: You can opt out of promotional messages at any time via your account settings or by contacting support.
Cookie Policy
Ac55 uses cookies on its website and app to enhance the user experience. Cookies are small text files stored on your device. We use the following types of cookies:
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: Used to remember your language, theme, and preferences.
- Analytics Cookies: Collects anonymised data to better understand site usage patterns and improve our services.
You can disable non-essential cookies through your browser settings. However, doing so may affect the functionality of some platform features.
Data Sharing & Third Parties
The core commitment of ac55's Privacy Policy is that your data will never be sold. However, data may be shared with third parties in a limited set of circumstances:
- Payment Provider: With payment partners such as bKash, Nagad, and Rocket, solely to process transactions.
- Identity Verification Service: With registered and approved verification agencies as part of the KYC process.
- Legal Authorities: In response to a court order or a lawful request from a regulatory authority.
- Technology Partner: Hosting and infrastructure providers who work on our behalf and are bound by strict confidentiality agreements.
Clear: Your information is never shared with third-party advertisers, marketing companies, or data brokers.
Data Retention Period
Ac55 does not retain your data longer than necessary. Below are the retention periods for each type of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For as long as the account remains active | Service Delivery |
| Transaction Records | 5 Years | Financial Regulatory Obligations |
| KYC Documents | 5 Years | Legal Obligation |
| Login Log | 1 Year | Security Investigation |
| Support Conversations | 2 Years | Dispute Resolution |
| Marketing Preferences | Until opt-out | Consent-Based |
Even after account closure, certain data may be retained for a defined period due to legal obligations. Once that period expires, the data is securely deleted.
Your Rights
Under ac55's Privacy Policy, you have several important rights over your personal data. These are detailed below:
How to Submit a Request: To exercise any of the rights listed above, email us at [email protected] or reach out via live chat. We typically respond within 30 business days.
Data Protection Measures
Ac55 follows industry-leading technologies and processes to protect your data. The key layers of our security framework are:
- SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
- Firewall Protection: A multi-layered firewall blocks unauthorized access.
- Two-Factor Authentication (2FA): OTP verification is required for all critical actions.
- Regular Security Audits: Third-party experts conduct regular system audits.
- Staff Training: All staff with access to data are trained on privacy practices and bound by confidentiality agreements.
- Breach Response Plan: In the event of a security breach, you will be notified within 72 hours.
Your Responsibilities: Use a strong password and never share your login credentials with anyone. ac55 will never ask for your password or OTP over a phone call or message.
Protection of Minors
Ac55 strictly prohibits registration and use by anyone under 18. We do not knowingly collect personal data from minors.
- Age verification is mandatory at the time of registration.
- A national ID may be requested at any time if there is reasonable cause for verification.
- If a user is identified as a minor, their account is immediately closed and their data is deleted.
- Parents can contact [email protected] regarding their child's account.
For Parents: If you suspect your child has registered on ac55, please notify our support team immediately. We will act promptly.
Policy Change Process
Ac55 may update this Privacy Policy from time to time. Depending on the nature and significance of the changes, you will be notified in the following ways:
- Minor Changes: The "Last Updated" date at the top of the page will be revised accordingly.
- Major Changes: You will be notified via SMS to your registered mobile number or through an app notification.
- Material Changes: An email notification will be sent, and consent will be re-confirmed upon your next login to the platform.
Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree to the changes, please contact support to close your account.
Tip: Visit this page regularly to stay up to date with the latest Privacy Policy.
Contact & Complaints
For any privacy-related questions, requests, or complaints, please contact our dedicated Privacy Team. We typically respond within 24 to 72 hours.
- Email: [email protected]
- Live Chat: Live chat support is available on the platform 24/7.
- Complaint Process: We aim to resolve complaints within 30 days of submission.
Our Commitment: We take your privacy complaints very seriously. Every complaint is logged and followed up until fully resolved.
Frequently Asked Questions
Table of Contents
Related Pages
Privacy Questions?
If you have any questions about our Privacy Policy, our Bangla-speaking support team is always ready to help.
Our Security Credentials
Choose ac55 for a safe and secure gaming experience
Enjoy the best gaming experience on ac55 — with your privacy fully protected. Register today.